We strive to process and ship orders within 1-3 business days. Once shipped, delivery times typically range between 5-10 business days, depending on your location. Please note that international orders may experience longer shipping times due to customs clearance.

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payments.

Yes! Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track the progress of your shipment on our website or through the designated shipping carrier's website.

We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 14 days of delivery for an exchange. Please note that items must be unworn, in their original condition, and with tags attached. For more details, please refer to our Returns & Exchanges page.

Free shipping in Canada on orders over $150. Shipping fees will be calculated at checkout based on your location and the weight of the package.

We strive to process orders quickly, so if you need to make any changes or cancel your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been shipped.

Yes, we ship internationally to select countries. Shipping fees and delivery times may vary based on your location. Please note that customers are responsible for any customs duties or taxes imposed by their country.

You can reach our friendly customer support team by sending an email to Leah@charmingparrot.com. We aim to respond to all inquiries within 24-48 hours, excluding weekends and holidays.