Frequently Asked Questions

Welcome to our FAQs page! At CharmingParrot, we believe in providing exceptional customer service and ensuring that your shopping experience with us is seamless. We understand that you may have questions about our products, shipping, returns, and more. This page is designed to address the most common inquiries we receive from our valued customers.

How long will it take to receive my order?

We strive to process and ship orders within 1-3 business days. Once shipped, delivery times typically range between 5-10 business days, depending on your location. Please note that international orders may experience longer shipping times due to customs clearance.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payments.

Can I track my order?

Yes! Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track the progress of your shipment on our website or through the designated shipping carrier's website.

What is your return policy?

We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 14 days of delivery for an exchange. Please note that items must be unworn, in their original condition, and with tags attached. For more details, please refer to our Returns & Exchanges page.

Are there any shipping fees?

Free shipping in Canada on orders over $150. Shipping fees will be calculated at checkout based on your location and the weight of the package.

Can I cancel or modify my order after it has been placed?

We strive to process orders quickly, so if you need to make any changes or cancel your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been shipped.

Do you offer international shipping?

Yes, we ship internationally to select countries. Shipping fees and delivery times may vary based on your location. Please note that customers are responsible for any customs duties or taxes imposed by their country.

How can I contact your customer support team?

You can reach our friendly customer support team by sending an email to Leah@charmingparrot.com. We aim to respond to all inquiries within 24-48 hours, excluding weekends and holidays.

Do you offer gift wrapping services?

We do offer gift wrapping services at $5. However, we provide our products in a up cycled silk tote bag at no charge.